Canceling or Pausing Your Account

If Loomstack isn’t the right fit right now, you can pause billing temporarily or cancel your subscription entirely. This guide covers both options, what happens to your data, and how to come back later.

Pausing Your Subscription

Pausing is ideal for seasonal teams or budget freezes — your data stays intact and billing stops:

1. Go to Settings > Billing > Plan
2. Click Pause Subscription
3. Choose a duration: 1, 2, or 3 months
4. Confirm the pause

While paused:

• No charges occur
• Your workspace becomes read-only — everyone can view and export, but not edit
• Integrations and automation rules are suspended
• Billing resumes automatically when the pause ends, with an email reminder 7 days before

You can resume early anytime by clicking Resume Now in the billing settings.

Canceling Your Subscription

Only workspace Admins can cancel:

1. Go to Settings > Billing > Plan
2. Click Cancel Subscription
3. Select a reason (optional, but it helps us improve)
4. Review the cancellation summary and click Confirm Cancellation

Cancellation takes effect at the end of your current billing period — you keep full access until then, and no further charges occur. Annual subscribers canceling mid-term retain access until the term ends.

Exporting Your Data Before You Go

Always export before your access changes:

1. Go to Settings > Workspace > Export Data
2. Choose the format:
   • CSV - Tasks, projects, and comments as spreadsheets
   • JSON - Full structured export including custom fields and attachments manifest
3. Click Request Export
4. A download link is emailed to you within an hour (large workspaces may take longer)

Attachments are packaged into a separate ZIP, linked from the same email.

What Happens to Your Data After Cancellation

• Days 1–30 after your plan ends: Your workspace drops to the Free plan. If your data exceeds Free limits, everything beyond them is read-only but fully exportable.
• Days 31–90: If you had no Free-tier activity, the workspace is archived — invisible but recoverable by contacting support.
• After 90 days of inactivity: Archived workspaces are permanently deleted per our data retention policy. This cannot be undone.

Deletion timelines are also listed in the confirmation email you receive when canceling.

Requesting Immediate Deletion

For compliance reasons (e.g., GDPR), you can skip the retention window:

1. Cancel your subscription first
2. Email privacy@loomstack.com from an Admin account requesting immediate deletion
3. Deletion is completed within 30 days, with written confirmation

Reactivating Later

Coming back is simple:

1. Sign in with your existing account
2. If within the retention window, your workspace is exactly as you left it
3. Choose a plan under Settings > Billing and pick up where you stopped

Summary

Pause for short breaks (data stays safe, billing stops), cancel when you’re done (access continues until the period ends), and always export first. Your data remains recoverable for 90 days after cancellation, so a change of heart is never a crisis.