Performance and Loading Issues

Experiencing slow performance in Loomstack? Here are steps to diagnose and fix common performance issues.

General Performance Troubleshooting

Step 1: Check Your Connection

1. Test your internet speed at speedtest.net
2. Ensure minimum 5 Mbps download speed
3. Move closer to your WiFi router if wireless
4. Try connecting via ethernet cable
5. Restart your router

Step 2: Clear Browser Cache

1. Clear all browser data from the past 7 days:
   • Chrome: Settings > Clear browsing data
   • Firefox: Preferences > Clear data
   • Safari: Develop > Empty web storage
2. Log out and log back in
3. Try your action again

Step 3: Update Your Browser

Outdated browsers can cause performance issues:

1. Check for browser updates
2. Install the latest version
3. Restart your browser

Project Takes Too Long to Load

If your project has 1000+ tasks:

1. Archive completed tasks (Settings > Archive)
2. Use filters to view subsets of tasks
3. Enable pagination (View Settings > Tasks per page)
4. Consider splitting into multiple projects

Optimization:

• Archive completed work monthly
• Use views to filter by assignee or status
• Disable custom fields you’re not using

Dashboard Slow or Unresponsive

Too many projects loaded at once:

1. Go to Dashboard Settings
2. Unpin inactive projects
3. Remove project shortcuts you don’t use
4. Load only your active projects

Laggy Editing

If typing or editing tasks feels slow:

1. Disable browser extensions:

   • Go to browser settings
   • Disable all extensions
   • Restart browser and test

2. Reduce active tabs:

   • Close unnecessary tabs
   • Each tab uses memory

3. Check for heavy integrations:

   • Disable recently added integrations
   • Re-enable one at a time to find culprit

Reports Take Forever to Generate

Large reports (1000+ tasks) may take time:

1. Use date range filters to narrow scope
2. Filter by project or team member
3. Try exporting instead of viewing in browser
4. Run reports during off-peak hours

Mobile App Performance

On a phone or tablet?

1. Close background apps
2. Enable low data mode if available
3. Use WiFi instead of cellular data
4. Update the Loomstack mobile app

Still Experiencing Issues?

1. Check the Loomstack status page: status.loomstack.com
2. Check for known issues in our blog
3. Contact support with:
   • Browser and OS version
   • Screenshot of the issue
   • Steps to reproduce
   • Network speed test results

Our team will investigate and get back to you within 24 hours.